Occupational Research

Customer Service Representative

People in this occupation talk with customers on the phone and provide information about products or services. They take orders, cance them, or take complaints from people. They have to check to make sure that the customers problems are resolved and that the customer is taken care of, as well as contact the customer themselves. They have to do a lot of things that help the customer out, whether it's a good thing to help with or a not so good thing. 

Customer service representatives are indoors on the computer all day and they usually work alone, seeing as they get that one on one connection with the customer. The medium wage for this job is $14.84, which is not all that great compared to other higher paying jobs, but this occupation is pretty flexible. There are a little over 2 million employees in this occupation and the potential risks in this occupation are you may get a very unhappy customers and you may not be able to help/ handle taking care of them. 

 The required skills are active listening, speaking, service orientations, reading comprehension, critical thinking, persuasion, active learnign, monitoring, social preceptiveness, and time management. The abilities needed are oral comprehension, oral expression, speech clarity, speech recognition, near vision, problem sensitivity, written expression, written comprehension, deductive reasoning, and inductive reasoning. 

People in this occupation typically have an interest in enterprising, social, and conventional, the ESC Code.  

For this job, most people have at least a high school diploma or something equivalent.  Not too many people with bachelors or at least some college and no degree are in this occupation. They need a knowledge of customer and personal service, english language, clerical, and computers and electronics. 

Any college has these preparations available because they are pretty much social skills and at least high school education, which is something you don't even need from college. 

 This is the type of an occupation that you don't need much of an education, you don't need a lisence, you don't need any experience (for most jobs), and it can be found pretty much anywhere there are people and a business. All business's need some kind of  a customer service support systems. 

In this occupation, you can advance a lot and it usually depends on how long you have been in that occupation. You can do a lot with this occupation. It is very easy to help with your lifestyle because you can choose the amount of time you could put into this job, depending on the company you could get time off from work, and you can do so many things. 

This occupation is something that was on my list of occupations that I would be interested in. There are so many things that I would enjoy about this job and it would match my interest so much. 

The Bureau of Labor Statistics is an organization that can help with obtaining more information and a couple of related occupations are License Clerks and Hotel, Motel, and Resort Desk Clerks.